Technical & Documentation
Clear documentation for products and developers, written so users can get something done without contacting support.
- Price
- From $0.45 per word
- Free trial
- One 800-word piece, researched and sourced, no card, no commitment.
Part of Content Production. How the work runs and what it costs across the family are set out in the content strategy guide.
What Technical & Documentation covers
4 services under this heading. Each is priced for the work it actually involves rather than averaged into one rate.
Product Documentation
User guides and manuals that explain how to set up and use a product, written for the person using it rather than the en...
Priced per project
Knowledge Base Articles
Help articles that answer the questions customers actually ask support, organized so they can find answers themselves.
Priced per project
API & Developer Docs
API references, authentication guides and code examples that developers can follow, kept in sync with the actual API.
Priced per project
Release Notes
Clear notes explaining what changed in each release and what users need to do about it, in plain language rather than ti...
Priced per project
Rates and common questions for this work are on the Content Strategy page.
How we approach this work
Articles from the journal, written by the people who do this work. More on this subject →
How to Get Content Strategy Fundamentals Right
Learn the five decisions behind any content strategy: audience, purpose, ownership, lifecycle and measurement, plus how to rescue a library that grew unplanned.
Content StrategyEditorial Calendars: The Decisions That Matter
A phase-by-phase playbook for editorial calendars: define purpose, measure real capacity, build in review time, reserve reactive space and review what shipped.
Content StrategyA Practical Guide to Topic Clusters and Content Hubs
Learn how to map topic clusters, give each page a distinct intent, build a useful hub, link pages in both directions and fix pages that compete with each other.
Technical & Documentation vs the alternatives
Side-by-side on price, turnaround and what you actually get back. Written for the decision rather than for us.
Often combined with Technical & Documentation
The work that usually sits either side of this one. One team handles all of it, under one brief.
SEO Content Strategy
A plan for what content to create, update or remove, based on what your audience searches for and where your site can re...
Priced per project
Technical SEO
Whether a search engine can crawl, render and understand the site.
From $3,800.00 per audit
Videography Post Production
Editing footage you have already shot into finished videos, for businesses, creators and personal projects.
Priced per project
Brand Strategy
Deciding who the brand is for, what makes it different and how it should sound, before any design work starts.
Priced per project
Email Strategy
A plan for what you send, to whom and how often, tied to customer lifecycle stages and measured by revenue rather than o...
Priced per project
Newsletter Production
Writing, designing and sending a regular newsletter people actually open, with content planned ahead and results reviewe...
Priced per project
Related services
Try it free: one 800-word piece, researched and sourced.
No card and no commitment. If the standard is not what you need, you have lost nothing.