Payment & Billing

How money moves, stated plainly. No charge is ever made without a quote you have accepted first.

What we accept

• Card — through our payment provider. Card details never reach our servers; we never see or store a full card number.
• Bank transfer — details are on the invoice.
• Purchase orders — for established and enterprise clients, on agreed terms.

Currency and tax

Prices on this site are shown in $ (USD) and exclude VAT and any other applicable tax, which is added at the rate in force where it is due.

If you are a business outside our tax jurisdiction, give us your registration number and the invoice will be treated accordingly.

When you pay

Volume pricing

Published prices are starting rates. Volume changes the rate, and so does regularity — an ongoing weekly batch is priced differently from a one-off. Tell us the shape of the work and the quote will reflect it.

Price changes

A quote is held for 30 days. Rates on an ongoing arrangement are fixed for the term and we give 30 days' notice of any change. We do not change a rate mid-project.

Late payment

We would always rather ask what is going on than apply interest. Where an invoice is significantly overdue we may pause work in progress, and statutory interest may apply. We will tell you before either happens.

Disputes

If you disagree with an invoice, tell us within 14 days and we will look at it. Raising a query pauses the payment clock on the disputed portion, not the whole invoice.

Refunds

See the Refund Policy. In short: if the work does not match the brief and we cannot fix it, you get your money back.

How invoicing works

Small jobs are invoiced on completion. Projects above roughly $5,000 are normally split — a deposit to start, one or more milestones, and a balance on delivery — with the schedule written into the quote so nobody is surprised by the timing of a payment.

Retained arrangements are invoiced monthly in advance for the capacity reserved.

Paying us from the United States

We are established outside the United States, so a US business paying us is making a cross-border payment. That is routine, and there are three practical consequences worth knowing before your accounts team meets them for the first time.

• Tax forms. A US payer usually asks a non-US supplier for a Form W-8BEN-E rather than a W-9. We will provide a completed one on request, before the first invoice rather than after the last one.
• 1099 reporting. Payments to a non-US entity that has provided a valid W-8 are generally not reportable on a 1099-NEC. Your accountant will want to confirm that against your own circumstances; we are not in a position to advise on it.
• Bank fees and intermediaries. International wires sometimes lose a small amount to correspondent bank charges. Invoices are payable in full, so if your bank deducts a fee in transit the shortfall remains outstanding. We will always tell you if this happens rather than quietly adding it to the next invoice.

Currency

Prices on this site and in quotes are in USD. We will invoice in USD unless we agree otherwise in writing, so you are not exposed to a rate moving between quote and invoice.

Payment methods

Bank transfer for anything of size, card for smaller amounts. We do not handle card details ourselves — payments go through a PCI DSS compliant processor, which is both safer for you and the reason we can say we never store a card number.

Late payment

Invoices are due thirty days from issue unless the quote says otherwise. If an invoice goes past due we will email you before doing anything else, because the overwhelming majority of late invoices are an accounts inbox problem rather than a dispute.

Beyond that: we may charge statutory interest on overdue amounts, and we may pause work on active projects. We will tell you before pausing rather than letting a deadline slide silently, which is the version of this that actually damages a relationship.

If you dispute an invoice

Tell us within fifteen business days of receiving it and pay the part you do not dispute. We will not treat a disputed amount as overdue while we are genuinely working through it with you.

Purchase orders and procurement

If your organization needs a PO number on the invoice, a specific supplier onboarding form, a vendor security questionnaire or a tax form on file, say so at quoting stage. All of it is routine; all of it takes longer than anyone expects; and none of it is a reason for a project to start two weeks late.

Sales tax and VAT

Whether a digital or creative service is taxable varies by US state, and some states tax certain digital deliverables and not others. As a non-US supplier our invoices do not normally carry US sales tax, but your own use-tax position is a question for your accountant and it is worth one email before a large engagement rather than one letter from a state revenue department after it.

Any VAT or equivalent in our own jurisdiction is charged only where it is actually due, and is shown as a separate line rather than folded into the fee.