Knowledge Base Articles
Help articles that answer the questions customers actually ask support, organized so they can find answers themselves.
- Price
- From $0.45 per word
- Free trial
- One 800-word piece, researched and sourced, no card, no commitment.
What to send us
Common support tickets, the product or service, access to support staff, screenshots and your knowledge base platform.
What you get back
Help articles written around customers' questions, with steps, screenshots, related articles and search-friendly titles, organized in your knowledge base.
What to check before you sign off
Check support search data after publishing. If customers still contact support about the same issue, the article may be hard to find or unclear.
Part of Technical & Documentation. How the work runs and what it costs across the family are set out in the content strategy guide.
Rates and common questions for this work are on the Content Strategy page.
How we approach this work
Articles from the journal, written by the people who do this work. More on this subject →
How to Get Content Strategy Fundamentals Right
Learn the five decisions behind any content strategy: audience, purpose, ownership, lifecycle and measurement, plus how to rescue a library that grew unplanned.
Content StrategyEditorial Calendars: The Decisions That Matter
A phase-by-phase playbook for editorial calendars: define purpose, measure real capacity, build in review time, reserve reactive space and review what shipped.
Content StrategyA Practical Guide to Topic Clusters and Content Hubs
Learn how to map topic clusters, give each page a distinct intent, build a useful hub, link pages in both directions and fix pages that compete with each other.
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The work that usually sits either side of this one. One team handles all of it, under one brief.
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Try it free: one 800-word piece, researched and sourced.
No card and no commitment. If the standard is not what you need, you have lost nothing.