A person, not a sequence

Talk to us about Video Enhancement

Video inquiries go to the edit team, who will ask about footage volume before anything else. Ask a question, describe a problem, or tell us you are not sure this is even the right kind of supplier — that is a useful conversation and it is a short one.

What you need

Service (optional — we will work it out from your files)

How many finished minutes?

Typical brackets: Under 2 finished minutes · 2–10 finished minutes · 10–30 finished minutes · 30+ finished minutes

Turnaround

Budget (optional)

What do you need done?

The more specific the brief, the closer the first version lands.

Samples (optional, but they make the quote accurate)

Drop files here, or choose them Up to 10 files, 500 MB each, 2 GB in total. JPEG, PNG, TIFF, PSD, RAW, AI, PDF, video, 3D and ZIP.

selected, in total. Choosing again replaces the list.

That is over 2 GB together. Send the rest in a second submission, or include a download link in your message.

Large uploads can take several minutes. Keep this page open until you see the confirmation.

Files are stored privately, used only to do the work, and never published. Larger sets? Send them here or share a link in the brief.

Where to send the answer

Your name

Company (optional)

Phone (optional)

I am happy for my details and files to be stored so you can reply and do the work. We will not add you to a mailing list from here. Privacy.

We reply within one business day.

A person reads it

Usually the same day, always within one business day. There is no sequence, no drip and nobody "just circling back" three weeks later.

Where it goes

Video inquiries go to the edit team, who will ask about footage volume before anything else.

If we are the wrong studio

The reply will say so, and suggest what kind of supplier you actually want. That answer costs you one email and saves you a month.

You can skip this entirely

If you would rather see the work than talk about it, a 30-second cut from your own footage is free and needs no conversation first.

Formats we take

MP4, MOV, ProRes, DNxHR, AVI, MXF, R3D. Anything else, ask — the list is what is common, not what is possible.

Prefer to talk?

Email hello@mediascaleup.com, or message the video enhancement team.

Before you ask

The questions that come up on most video enhancement inquiries.

How much footage do you need from me?: Send a few minutes of representative material rather than everything. What matters more is the story you want and the length you need, because those decide the edit. For a quote, the number to tell us is the shooting ratio — how many hours were shot for the finished runtime. That predicts the edit budget better than runtime does.
Can you deliver every aspect ratio we need?: Yes, and it is much cheaper agreed at the start than added afterward. A 16:9 master, a 9:16 vertical, a square, a 30-second cutdown and six social clips is ten separate edits, not one export. Give us the deliverables matrix in the brief and it is planned as a single job.
What loudness do you master to?: Whatever the destination actually uses. US broadcast is ATSC A/85 at −24 LKFS under the CALM Act; European delivery is EBU R 128 at −23 LUFS; streaming platforms normalize to their own targets. They are not interchangeable, and mastering to the wrong one is a rejection. Tell us where it is going and it is mastered to that.
Are captions included?: Corrected captions are quoted as a line rather than assumed, because raw auto-generated ones are not worth shipping — every product name comes back spelled phonetically. Most social video is watched with the sound off, so captions are a reach decision as much as an accessibility one. FCC rules also require them on most video that has aired on US television.
Who owns the project files?: You do, including the edit project and the source media, and it is assigned to you in writing rather than assumed. Under US copyright law work by an outside contractor does not transfer automatically without a written assignment, so this is worth confirming with any supplier.
Is the free trial really free?: Yes. What the trial covers differs by discipline — two images, a 30-second cut of your own footage, one mastered episode, a technical review of a page you already own — and each service page says which one applies. No card, no invoice, no subscription that starts quietly afterward. It is done by the same people who would do the paid job, to the same standard, because a trial that flatters the work is useless to both of us.
How fast can you turn work around?: Most image work comes back in 6 to 24 hours. Video and 3D depend on the shot and the length, and we tell you the turnaround in the quote rather than after you have committed. If you have a deadline that cannot move, say so in the brief. We will tell you honestly whether we can hit it.
How do you price the work?: By what the job actually involves, not an average. A clipping path around a box and one around a bicycle are different amounts of work, and so are a two-minute explainer and a two-minute product film. The unit differs by discipline: per image, per finished minute, per episode, per product, per project, or monthly for retained work. Every service has a pricing page with our published rates and the US market ranges beside them, so you can sanity-check any quote including ours.