A person, not a sequence
Talk to us about Photography Post Production
Retouching inquiries reach the imaging team directly. Ask a question, describe a problem, or tell us you are not sure this is even the right kind of supplier — that is a useful conversation and it is a short one.
Before you ask
The questions that come up on most photography post production inquiries.
- How do you keep four hundred images looking like one brand?
- One image is edited to your brief and approved first. Everything after that is matched to it rather than edited independently, and a second person checks the whole batch against that reference before anything ships. That single step is the difference between a catalog and four hundred separate decisions. It is also why we ask for the hardest files rather than the best ones when you send a trial.
- What is the difference between a clipping path and masking?
- A clipping path is a vector outline drawn with the pen tool. It gives a crisp, re-editable edge and suits hard-edged subjects — boxes, bottles, tools, most products. Masking works on pixels and handles soft or semi-transparent edges: hair, fur, fabric, smoke, glass. If your subject has any of those, masking is the right service and a path will disappoint you.
- Why was my marketplace listing rejected?
- Usually the background is not pure white, the image is under the minimum pixel size, or the product fills too little of the frame. Amazon, Walmart and Target all publish binding specs and enforce them automatically, so these are engineering requirements rather than preferences. Tell us which marketplace and we will deliver to that spec rather than to a general one.
- Can you match color to the physical product?
- Yes, and it is the thing that most reduces returns. Send the product or a color reference shot in the same session and we match to that rather than to a screen. Without a reference we can make images consistent with each other, which is worth having, but we cannot promise they match an object we have never seen.
- Do you deliver layered files or just flattened exports?
- Both. The layered master is yours, which is what makes a later change cheap instead of a re-edit. You also get whatever flattened outputs you need — transparent PNG, white-background JPEG, marketplace exports — named to your convention.
- Is the free trial really free?
- Yes. What the trial covers differs by discipline — two images, a 30-second cut of your own footage, one mastered episode, a technical review of a page you already own — and each service page says which one applies. No card, no invoice, no subscription that starts quietly afterward. It is done by the same people who would do the paid job, to the same standard, because a trial that flatters the work is useless to both of us.
- How fast can you turn work around?
- Most image work comes back in 6 to 24 hours. Video and 3D depend on the shot and the length, and we tell you the turnaround in the quote rather than after you have committed. If you have a deadline that cannot move, say so in the brief. We will tell you honestly whether we can hit it.
- How do you price the work?
- By what the job actually involves, not an average. A clipping path around a box and one around a bicycle are different amounts of work, and so are a two-minute explainer and a two-minute product film. The unit differs by discipline: per image, per finished minute, per episode, per product, per project, or monthly for retained work. Every service has a pricing page with our published rates and the US market ranges beside them, so you can sanity-check any quote including ours.